We will exclusively provide replacements for items that exhibit defects or damages. Should you require an exchange for the same thing, kindly get in touch with us.
Upon receiving your shipment, we advise you to do the following promptly
Upon receiving your shipment, we strongly recommend the following:
- Thoroughly inspect the contents for any physical defects or shipping damage.
- Verify that you have received the correct products.
- Report any damaged merchandise within 24 hours of the delivery date to be eligible for a replacement.
- Take note that there may be slight variations between the web mockup and the actual product. Comprehensive product descriptions and size guidelines are available on our website, and we advise reading them carefully before placing an order.
When returning an item, please ensure that it is received within 48 hours of the original delivery date in its pristine condition. Items that have been washed, worn, or used will not be accepted. Include either your invoice or a note containing your name, address, and order ID# with the return.
Upon our receipt and inspection of your return, you will receive an email notification confirming its arrival. We will also inform you whether your refund has been approved or denied. If approved, your refund will be processed, and the credit will be automatically applied to your credit card or original method of payment within a specified timeframe.
Please be aware that we do not accept returns for used or size-specific products. We urge you to make your size selection with care before placing an order. Customers are responsible for return postage, and original shipping charges, customs fees, and import taxes are non-refundable.